Returns & Refunds

Last updated: October 2026.

Made-to-order pieces

Our pieces are cut and stitched for you after you order, so returns are handled case by case rather than under a fixed window.

Damaged or incorrect items

If your piece arrives damaged, defective, or materially different from what was agreed, contact us within a reasonable time with your inquiry reference and clear photos. We will repair, replace, or refund as appropriate.

Custom and private-label orders

Custom, branded and private-label pieces are made to your specification and cannot be resold; refunds for these are assessed individually.

How to start a return

Email ayncraftofficial@gmail.com with your inquiry reference, a description of the issue, and photos. Do not ship anything back until we confirm.